Managing vehicles, riders, routes, fuel, and customers with spreadsheets and WhatsApp is a nightmare. A Transport Management System (TMS) in Kenya centralizes dispatch, tracking, billing, and analytics—so you move goods faster, cut costs, and keep customers happy. At Zama.co.ke, we design custom TMS platforms tailored to couriers, FMCG distributors, bus companies, construction fleets, and last‑mile startups across Kenya and East Africa.

Call / WhatsApp: +254 7 69316835
Email: info@zama.co.ke
Website: Zama.co.ke — Request a free strategy call today.

What Is a Transport Management System?

A TMS is software that plans, executes, and optimizes the physical movement of goods (or people). It connects dispatchers, drivers/riders, customers, and finance in one platform:

• Web Dashboard (Dispatcher/Admin): Order intake, route planning, rider/driver status, exceptions.

• Driver/Rider Mobile App: Job acceptance, navigation, proof of delivery (photos/OTP/signature), Mpesa/COD logging.

• Customer Portal/Links: Live tracking, ETA alerts, self-service rescheduling/feedback.

• Back-Office Tools: Invoicing, reconciliation, payroll, fuel & maintenance logs, analytics.

Why Kenyan Businesses Need a TMS (Real Benefits) Transport Management System Kenya

1. Faster Dispatch & Delivery: Auto-assign jobs by distance, load, or zone.

2. Full Visibility: GPS maps, ETAs, and performance dashboards in real time.

3. Lower Costs: Optimize routes, reduce empty runs, track fuel & maintenance.

4. Payment Control: Mpesa STK push, cash-on-delivery capture, automated invoices.

5. Customer Trust: SMS/WhatsApp alerts and live tracking links boost satisfaction.

6. Compliance & Security: Digital PODs, audit trails, and role-based access reduce fraud.

7. Scalable Operations: Add vehicles, branches, or partners without chaos.

Core Features of a Modern Transport Management System (Kenya Context)

1. Order & Job Management

• Manual entry, API imports (eCommerce/ERP), CSV uploads

• Bulk assignment and drag‑and‑drop re-routing

• Priority flags, delivery time windows, and SLAs

2. Route Optimization & GPS Tracking

• Real-time location of every vehicle/rider

• Multi-stop route planning with traffic-aware ETAs

• Geo-fencing & alerts for off-route or idle vehicles

3. Driver/Rider Mobile App

• Accept/decline jobs with countdown timer

• Turn-by-turn navigation (Google/OSM)

• Status updates: Picked, In Transit, Delivered/Failed

• Proof of Delivery (photos, signature, OTP/QR scan)

• Fuel log, expense capture, incident reporting

4. Customer Experience Layer

• Live tracking link via SMS/WhatsApp/email

• Delivery notifications, feedback/rating prompts

• Self-service reschedule or address change (optional)

5. Payments & Finance

• Mpesa Daraja integration (Paybill/Till, STK push)

• Split settlements (delivery fee vs order value)

• Automated invoices & receipts for corporate clients

• Rider/driver wallet & payout management

6. Fleet & Asset Management

• Service/maintenance schedules & reminders

• Fuel usage reports, mileage logs

• Driver scorecards (on-time %, distance, customer rating)

7. Analytics & Reporting

• SLA compliance dashboard

• Heatmaps of demand/routes

• Cost per delivery, per km, per client

• Export to CSV/PDF, Looker Studio/Power BI integration

8. Integrations & Security

• Shopify/WooCommerce/Custom stores, ERPs (SAP, Odoo), CRMs

• WhatsApp bots, USSD for order queries

• Role-based permissions, 2FA, encrypted data

• Offline mode for riders—sync once back online

Industries We Serve with TMS Solutions : Transport Management System Kenya

• Courier & Last-Mile Delivery Startups

• eCommerce & Retail Chains (same-day/next-day deliveries)

• FMCG & Distribution (route planning, returns, merchandising)

• Pharmacies & Medical Logistics (temperature, POD, compliance)

• Construction & Manufacturing Fleets (material dispatch, equipment tracking)

• Bus & Shuttle Companies (ticketing, seat maps, GPS tracking)

• Food & Grocery Delivery (hot food ETAs, multi-drop routing)

Our TMS Development Process : Transport Management System Kenya

1. Discovery & Workflow Mapping
   We document your current dispatch process, pain points, rider/vehicle types, payment flows, and reporting needs.

2. Prototype & UX
   Wireframes and clickable prototypes (Figma) let you test the flow before development.

3. Agile Build
   Backend (Laravel/Node), Mobile (Flutter/React Native), Web (Vue/React). Weekly sprints + demos.

4. Integrations & Data Migration
   Mpesa, SMS gateways, ERPs, and existing databases—clean import and sync.

5. Pilot Launch & Training
   Roll out to a small fleet, fix gaps, then scale. We train dispatchers, drivers, and finance teams.

6. Support & Continuous Improvement
   SLAs, feature roadmaps, uptime monitoring, and analytics tuning to keep you ahead.

Pricing Guide (Indicative) Transport Management System Kenya

• MVP / Startup Package (up to ~30 vehicles): From KES 450,000 one-off + monthly support

• Growth/SME (multi-branch, full analytics): KES 800,000 – 1.5M + SLA

• Enterprise / Nationwide Fleet: From KES 2M+ with dedicated dev & support team

Prefer OPEX? We can offer SaaS licensing starting around KES 45,000/month (depends on features & fleet size).

Frequently Asked Questions (FAQ) Transport Management System Kenya

1. Can the system work offline?
Yes. The driver/rider app caches tasks and syncs once back online—ideal for low-network areas.

2. Do you integrate with Mpesa and bank cards?
Absolutely. We support Mpesa STK, Paybill/Till, and can add card gateways (Visa/Mastercard).

3. How long does implementation take?
An MVP can launch in 6–8 weeks. Complex ERP integrations may run 10–14 weeks.

4. Can my clients create and track their own deliveries?
Yes. We provide a client portal or API. They can submit jobs, download invoices, and track shipments.

5. How do you prevent fake or failed deliveries?
OTP/QR code verification, geotagged photos, signature capture, and timestamp logs eliminate disputes.

6. Can you white‑label the system?
Yes—your brand, colors, domain, and app store listings.

Call to Action : Transport Management System Kenya

Stop firefighting and start optimizing.
Call / WhatsApp: +254 7 69316835
Email: info@zama.co.ke
Request a Free Demo: Zama.co.ke/contact

Let’s map your routes, plug the leaks, and scale your transport operations with a robust Transport Management System in Kenya.